Jira Service Management

Welcome to the ShopWorks Support Platform

Having trouble receiving emails from ShopWorks? Please check your spam/junk and ensure you add autosend@theshopworks.com to your safe sender list 😀

Visit our Statuspage to see if there are any reported issues.

Suggested forms

Software Platform Support in ShopWorks Support Desk
Raise a support request if you are having problems using any of our features, or if you think something is not working as expected.
ShopWorks App Issues in ShopWorks Support Desk
Issues relating to the SW native app on Android and Apple devices
SW Portal Access Issues (Web) in ShopWorks Support Desk
Biometric Terminal Support in ShopWorks Support Desk
For issues with your biometric hardware, setup connectivity, missing scans or general queries on our fingerprint and facial recognition devices.

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